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Enter your question below:","sharedPortalName":"sharingbox","userInitialAnnouncementHeader":"You did not find any answer?","userInitialAnnouncementMessageWiki":"<p><b>Search deeper or contact us</b></p>\n<p>If you want to browse the documentation, here our dedicated article <b><a href=\"https://sharingbox.atlassian.net/servicedesk/customer/portal/4/article/927432705\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here</a></b></p>\n<p>You can also see our different categories:</p>\n<ul>\n <li><b>Presentation Articles:</b> <b><a href=\"https://sharingbox.atlassian.net/servicedesk/customer/portal/4/article/927170578\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here</a></b></li>\n <li><b>How-to articles:</b> <b><a href=\"https://sharingbox.atlassian.net/servicedesk/customer/portal/4/article/840761384\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here</a></b></li>\n <li><b>Trouble-shooting Articles:</b> <b><a href=\"https://sharingbox.atlassian.net/servicedesk/customer/portal/4/article/923435038\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here</a></b></li>\n</ul>\n<p>Here's our <b>Glossary</b> to help you understand and comunicate easily with us: <b><a href=\"https://sharingbox.atlassian.net/servicedesk/customer/portal/4/article/841547786\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">click here</a></b></p>\n<p><b>Contact us below</b></p>\n<p>If the <b>knowledge-base</b> does not answer your question, select below the issue you want get helped with. <br> Pay attention to your <b>event timeline</b>:</p>\n<ul>\n <li><b>before:</b> event is not sold</li>\n <li><b>configuration:</b> event is sold, but not started yet</li>\n <li><b>test:</b> the event is in the test phase</li>\n <li><b>live:</b> event is live</li>\n <li><b>post:</b> event is done</li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Welcome to the helpdesk. 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